Refund, Cancellation & Dispute Policy — DUCEE LTD — Platform Operator Only — Updated 12 Oct 2026
Transparent Refunds | DUCEE LTD RC 2000452 — Model A: 80% Licensed Partner / 20% Platform Fee — Last Updated 12th October 2026
Company: DIVINE ULTIMATE COMPUTERS AND ELECTRONIC ENGINEERING LTD (RC 2000452) — P.O Box 932 Birnin Kebbi
Compliance: SCUML RN SC 221801030 | Cert 3978379 | Issued 12 OCT 2026 EFCC | NDPC ID NDPC/DCP/15409 Valid 09/10/2026-09/10/2027 NDPA S.44
Support: [email protected] — 08038729804 — Platform Operator Only — No Diagnosis, No Drug Sales — Learning Support & Partner Connection Only
Company: DIVINE ULTIMATE COMPUTERS AND ELECTRONIC ENGINEERING LTD (RC 2000452) — P.O Box 932 Birnin Kebbi
Compliance: SCUML RN SC 221801030 | Cert 3978379 | Issued 12 OCT 2026 EFCC | NDPC ID NDPC/DCP/15409 Valid 09/10/2026-09/10/2027 NDPA S.44
Support: [email protected] — 08038729804 — Platform Operator Only — No Diagnosis, No Drug Sales — Learning Support & Partner Connection Only
PAYSTACK REFUNDSCUML SC221801030NDPC/DCP/15409MODEL A 80/20
💰 Bulk SMS Rate & Compliance
N6.49 excl VAT + 7.5% VAT = N6.98 incl — We resell N7 — Aggregator BulkSMSNigeria.com Licensed A2P — Gateway direct-refund — Ref DUCEE-BULK-XXXX logged PIN DUCEE2026 — Bonus N50 free No expiry — Networks MTN Airtel Glo 9mobile — SCUML Cert 3978379 12 OCT 2026 | NDPC ID NDPC/DCP/15409 Valid — Platform Operator Only
N6.49 excl VAT + 7.5% VAT = N6.98 incl — We resell N7 — Aggregator BulkSMSNigeria.com Licensed A2P — Gateway direct-refund — Ref DUCEE-BULK-XXXX logged PIN DUCEE2026 — Bonus N50 free No expiry — Networks MTN Airtel Glo 9mobile — SCUML Cert 3978379 12 OCT 2026 | NDPC ID NDPC/DCP/15409 Valid — Platform Operator Only
⏱️ Refund Window – Platform Operator Only
Bulk SMS: Refund if units not credited within 1hr or SMS status Failed within 24hrs — Academy Programs: Full refund if no licensed partner connects within 24hrs or if we cancel — Learning Support: Full refund if no partner joins within 2hrs after payment — All refunds via Paystack source — No medical service by DUCEE LTD
Bulk SMS: Refund if units not credited within 1hr or SMS status Failed within 24hrs — Academy Programs: Full refund if no licensed partner connects within 24hrs or if we cancel — Learning Support: Full refund if no partner joins within 2hrs after payment — All refunds via Paystack source — No medical service by DUCEE LTD
⚖️ Dispute Flow & 80/20 Model A
Email [email protected] with receipt & reason within 48hrs → Ops Manager review within 24hrs → Resolution → Escalation to [email protected] — Dispute log for SCUML RN SC221801030 audit — DUCEE LTD does NOT hold third-party funds — All payments direct – Model A 80% Licensed Partner / 20% Platform Fee – MoU signed before payout – Platform Operator Only
Email [email protected] with receipt & reason within 48hrs → Ops Manager review within 24hrs → Resolution → Escalation to [email protected] — Dispute log for SCUML RN SC221801030 audit — DUCEE LTD does NOT hold third-party funds — All payments direct – Model A 80% Licensed Partner / 20% Platform Fee – MoU signed before payout – Platform Operator Only
Refund Policy — 5 Services Breakdown — RC 2000452 — PLATFORM OPERATOR ONLY — 12 Oct 2026
1
Learning Support – Category-Verified Partners – No Medical Service by DUCEE LTD: Full refund if no licensed partner connects within 24hrs of payment or if we cancel. Learning Support is provided via Category-Verified Licensed Partners (MDCN/MLSCN/NMCN/PCN category) – No personal names public without signed Data Sharing Consent Slip + MoU stored at P.O Box 932. DUCEE LTD is Platform Operator Only – Learning Support & Partner Connection Only – No diagnosis, No drug sales. No refund after learning session started. No public names until signed slip.
Category Verified – Platform Only No Names Without Consent
Category Verified – Platform Only No Names Without Consent
2
Academy Programs Chat – Partner Connection Only: No refund after chat started. Full refund if no category-verified licensed partner joins within 2 hours. Platform provides Learning Support & Partner Connection Only – Information is general educational information, not medical diagnosis – For emergency call 112 – Learning Code DUCEE-KB-XXXX – Providers: Category only – No personal names on public site until signed consent + MoU – DUCEE LTD does NOT provide medical services
Category Only – Platform Operator
Category Only – Platform Operator
3
Educational Resources & Partner Materials: No refund after material accessed or dispatched, except wrong/damaged reported within 6hrs with photo – Full replacement or refund. Materials prepared by Category-Verified Licensed Partners – Category only – activation only after signed consent + MoU – No personal/facility names without consent – Platform Operator Only – No drug sales by DUCEE LTD
Platform Operator Only
Platform Operator Only
4
Bulk SMS – NCC Licensed – Platform Operator: No refund after units credited to BulkSMSNigeria Universal Wallet. Refund if units not credited within 1hr – Gateway direct-refund. Example: Pay N700 for 100 units @ N7 – If wallet not funded in 1hr, full N700 refund via Paystack source. After delivery report – No refund if Delivered – Refund if Failed. Sender ID DUCEE LTD – DND 2442 filtered – No full 11-digit inside body – Use 0803_872_9804 masked – API https://www.bulksmsnigeria.com/api/v2 – Bonus N50 free No expiry – Networks MTN Airtel Glo 9mobile – Compliance: SCUML RN SC221801030 Cert 3978379 12 OCT 2026 EFCC + NDPC NDPC/DCP/15409 Valid attached for Paystack – Platform Operator Only
NCC Licensed Aggregator From N7 incl VAT
NCC Licensed Aggregator From N7 incl VAT
5
Biz Center/WiFi + 80/20 Model A – Platform Fee: No refund after service used. Managed WiFi + Business Center HQ P.O Box 932 – Printing, scanning, Office Report PIN DUCEE2026 – Service starts immediately after payment – Paystack merchant of record DUCEE LTD RC2000452 – Model A: 80% Licensed Partner / 20% Platform Service Fee (AWS, Paystack, Encryption, Marketing) – Weekly payout with statement – MoU signed before payout – Platform Operator Only – No names without signed consent principle applies to all payouts
RC 2000452 – 80/20 Weekly – Model A
RC 2000452 – 80/20 Weekly – Model A
How Refund Works – Updated 12 Oct 2026 – PLATFORM OPERATOR ONLY: Email [email protected] with payment receipt & reason within 48hrs. Approved refunds processed via Paystack to original account within 48 business hours. Dispute Management: Support → Operations Manager review within 24hrs → Resolution (refund/re-service) → Escalation to [email protected]. We keep dispute log for SCUML RN SC221801030 audit + NDPC compliance. No Fund Holding: DUCEE LTD does not hold third-party funds. All payments direct for platform services. Model A: 80% Licensed Partner / 20% Platform Fee – Platform Operator Only – Learning Support & Partner Connection Only – No Diagnosis, No Drug Sales.
Compliance Footer for Paystack – SAFE – PLATFORM OPERATOR ONLY – 12 OCT 2026:
CAC RC2000452 | SCUML RN SC221801030 Cert No 3978379 Issued 12 OCT 2026 EFCC S.17(2)(a) Money Laundering Act 2022 | NDPC Reg ID NDPC/DCP/15409 Valid 09/10/2026-09/10/2027 NDPA 2023 S.44 Data Controller/Processor Major Importance | Platform: Technology & Educational Platform Operator – Learning Support & Partner Connection Only – No Diagnosis, No Drug Sales – Category Verification Only – No names without signed consent – 80/20 Weekly Payout – Model A – Paystack Secure PCI-DSS – No card data stored – PIN DUCEE2026
Compliance Links (NO 404): Terms https://duceeltd.com.ng/terms-conditions | Privacy https://duceeltd.com.ng/privacy-policy | Refund https://duceeltd.com.ng/refund-dispute-policy | Contact https://duceeltd.com.ng/contact-us | Policy Hub https://duceeltd.com.ng/policy-hub | RC 2000452 | [email protected] | 08038729804
Compliance Footer for Paystack – SAFE – PLATFORM OPERATOR ONLY – 12 OCT 2026:
CAC RC2000452 | SCUML RN SC221801030 Cert No 3978379 Issued 12 OCT 2026 EFCC S.17(2)(a) Money Laundering Act 2022 | NDPC Reg ID NDPC/DCP/15409 Valid 09/10/2026-09/10/2027 NDPA 2023 S.44 Data Controller/Processor Major Importance | Platform: Technology & Educational Platform Operator – Learning Support & Partner Connection Only – No Diagnosis, No Drug Sales – Category Verification Only – No names without signed consent – 80/20 Weekly Payout – Model A – Paystack Secure PCI-DSS – No card data stored – PIN DUCEE2026
Compliance Links (NO 404): Terms https://duceeltd.com.ng/terms-conditions | Privacy https://duceeltd.com.ng/privacy-policy | Refund https://duceeltd.com.ng/refund-dispute-policy | Contact https://duceeltd.com.ng/contact-us | Policy Hub https://duceeltd.com.ng/policy-hub | RC 2000452 | [email protected] | 08038729804